1- Returns/Exchange Eligibility:
Candle Couture does not return or exchange any purchased items.

2- How to Initiate a Return or Exchange:
We only return or exchange items if they are defective or damaged.
If the item(s) are defective:
. You must notify us within the same day of delivery.
. You must send us proof of the outer box and inside item that the product(s) are defective.
. The item(s) must be in their original condition, with all accessories included.
For any order-related issues, please contact our customer support for assistance at
+971-4-5940604

3- Return Shipping:
We are responsible for covering the return shipping expenses in case the item(s) are defective or if there was an error on our end. We suggest opting for a trackable shipping service to guarantee the safe receipt of your return.

4- Refunds:
Upon receipt and inspection of your return, we will send you an email to confirm that we have received the item. If the return or exchange is authorized, we will either replace the inspected items or issue a refund to your original payment method within 7–14 business days.

5- Non-Returnable Items:
Certain items are non-returnable and non-exchangeable, including:
. Personalized or custom-made items
. Items in good condition.

6- Late or Missing Refunds:
If you haven’t received a refund after the stipulated processing time, please check with your bank or credit card company. If the issue persists, contact our customer support for assistance.

7- Policy Updates:
Candle Couture reserves the right to update or modify this Returns and Exchange Policy without prior notice. The latest version will be available on our website.
By purchasing from Candle Couture, you agree to and accept the terms outlined in this Returns and Exchange Policy.