Thank you for choosing to shop with Candle Couture. We strive to provide a seamless shopping experience, including transparent and reliable shipping. Please review our shipping policy to understand how we handle the shipment of your orders.

1- Processing Time:
. Local orders are processed within 1–3 business days after payment confirmation.
. GCC orders are processed within 3–5 business days after payment confirmation.
. International orders are processed within 5–7 business days after payment confirmation.
Please note that:
The above-mentioned processing times exclude weekends and holidays.
Processing times may vary during high-demand periods.

2- Shipping Methods:
We offer various shipping options, including standard, rush (same day within Dubai-UAE), and express shipping. Shipping costs and estimated delivery times are provided at checkout based on your location and the selected shipping method.

3- Shipping Destinations:
We currently ship to addresses within GCC, and for international shipping, please contact our customer support before placing an order to confirm availability and shipping costs if the desired country is not available during checkout.
Customer support number: +971-4-5940604.

4- Order Tracking:
Once your order has been dispatched, you will receive a shipping confirmation email with a tracking number. Please allow 6 hours for the tracking information to update.

5- Shipping Delays:
While we make every effort to meet the estimated delivery times, unforeseen circumstances such as customs delays, weather conditions, or carrier issues may affect delivery. Candle Couture is not liable for any delays beyond our control.

6- Not Deliverable Packages:
If a package cannot be delivered because of inaccurate address details supplied by the customer or for other reasons, the customer will be held accountable for any extra shipping costs or fees that arise.

7- Lost or Stolen Packages:
Candle Couture is not responsible for lost or stolen packages. Ensure that your shipping address is accurate and secure. If you suspect a lost or stolen package, please contact the shipping carrier and our customer support promptly.

8- Contact Information:
If you have any questions or concerns about your order or our shipping policy, please contact our customer support team at
+971-4-5940604.

9- Policy Updates:
Candle Couture reserves the right to update or modify this shipping policy at any time without prior notice. The latest version will be available on our website.
By placing an order with Candle Couture, you agree to and accept the terms outlined in this shipping policy.